"Cultural Competence: A Conceptual Framework for Library and Information Science Professionals" by Patricia Montiel Overall
Montiel-Overall2009Cultural competence a conceptual framework for LIS professionals.pdf
From Luis Francisco Vargas:
When I was working for Phoenix Public Library, we had several efforts to try to bridge Cultural Competencies (CC) for Latinos at the library. In my opinion, CCs are basically broken down into 4 components:
1. Awareness of one's own cultural worldview,
2. Attitude towards cultural differences,
3. Knowledge of different cultural practices and worldviews, and
4. Cross-cultural skills.
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